Tech support worked on it for 2 weeks, including a total reinstall of the program, but was unable to solve it.

It scans the drive for all programs and resolves the links, as it's supposed to, but then promptly closes SS6 instead of presenting a list of programs you can uninstall. However, I am currently having a problem with the Uninstall part of SS6, which picks up ALL of the pieces of a program you want to remove that the program's unstall often leaves behind. SS6's tech support is substantially better, and the program has far more in it than NSW (now including an antispyware scanner that is FAR faster than Spy Sweeper - but is not yet a spyware blocker). Over time, each new version of NSW had LESS in it than the previous version, there were often problems installing it, and their tech support deteriorated (their support Web site actually puts up an arduous gauntlet that is frustrating to get thru to the place where you can actually ask a question). I, too, had been a long-time user of Norton SystemWorks. Just upgraded from 5 to 6 because they stopped supporting 5 March 31.

System mechanic 6 professional